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Overview
At **Best IPTV Canada**, we strive to ensure that our customers are 100% satisfied with their premium IPTV subscription. We offer highly stable servers, and we stand by the quality of our product. If you experience technical issues that prevent you from enjoying our service, we are here to make it right.
7-Day Money-Back Guarantee
We offer a full refund within **7 days of your initial purchase date** under the following guidelines:
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Technical Troubleshooting First: Before requesting a refund, you must contact our 24/7 technical support desk on WhatsApp or Email. Most streaming issues (such as black screens, sound sync, or app issues) are resolved in under 5 minutes by clearing device cache or configuring correct DNS parameters. -
Unresolvable Server Issues: If our support team is unable to resolve your technical issues, or if our servers experience major disruptions on our end, you are entitled to a full refund of your subscription cost.
Policy Exemptions & Limitations
Please note that the following purchases are strictly **non-refundable**:
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Third-Party Player Key Activations: Any complimentary or purchased activation keys for external media players (such as IBO Player, Hot Player, etc.) are non-refundable once registered to your MAC address. If a refund is requested for a 12-Month plan package containing a free player key, the retail value of the key ($15.00 CAD) will be deducted from the refunded subscription amount. -
Reseller Program Credits: Bulk reseller packages (120, 240, 720 credits) loaded into your reseller panel are non-refundable once your reseller panel has been activated and credits are delivered. -
ISP Throttling / Speed Limitations: We are not responsible for streaming buffers resulting from slow local internet speeds (minimum 25 Mbps recommended for 4K streaming). We encourage you to test our connection speed via our **Free 24h Trial** first.
How to Request a Refund
To submit a refund request, please send an email to **contact@best-iiptv.shop** with the subject line **"Refund Request - [Your Order ID]"**. In your email, please include:
1. Your subscription username or registered email.
2. The date of your purchase.
3. A brief explanation of the technical difficulties you encountered and your troubleshooting attempts with our support team.
Refund Processing Timelines
Once approved, refunds are processed back to your original payment method (Virement Interac or Credit Card preference). It typically takes **3 to 5 business days** for the funds to reflect on your account statement, depending on banking processing times.